At I9VPS, we are committed to providing high-quality hosting services that meet your needs. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds may or may not be granted. Please review these terms carefully before purchasing our services.

1. General Refund Terms

1.1 Money-Back Guarantee
We offer a 7-day Money-Back Guarantee on VPS hosting plans. If you are unsatisfied with the service within the first 7 days, you may request a full refund.

1.2 Non-Refundable Services
The following services are non-refundable:

• Dedicated servers.
• Add-ons (e.g., additional IPs, software licenses).
• Domain name registrations, renewals, and transfers.
• Custom orders or configurations.

1.3 Payment Method Refunds
Refunds will only be issued to the original payment method used for the purchase. Payments made via cryptocurrency or other non-reversible methods are not refundable.

2. Refund Request Process

2.1 Submitting a Request
To request a refund, you must contact us at [email protected] within the refund eligibility period (7 days for eligible services). Please include:

• Your account details.
• The reason for your refund request.

2.2 Processing Time
Refunds will be processed within 7 business days after approval.

2.3 Service Termination
If a refund is issued, all associated services will be immediately terminated, and any data stored on our servers will be permanently deleted.

3. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

3.1 Violation of Terms of Service (TOS)
If your account or service is suspended or terminated due to a violation of our Terms of Service (TOS), you are not eligible for a refund. This includes, but is not limited to:

• Hosting prohibited content (e.g., illegal material, phishing sites, malware).
• Participating in abusive or fraudulent activities.
• Excessive resource abuse that impacts other customers.

3.2 Illegal or Malicious Use
If your service is found to be involved in illegal activities, malicious use (e.g., DDoS attacks, spamming), or other actions that harm our infrastructure or reputation, no refund will be provided.

3.3 Beyond the Refund Period
Refund requests made after the 7-day eligibility period will not be honored.

4. Abuse of Refund Policy

I9VPS reserves the right to deny refund requests if we suspect abuse of our Refund Policy. This includes:

• Repeated cancellations and refund requests across multiple accounts.
• Fraudulent claims or attempts to exploit the refund process.

5. Exceptions

Refunds may be granted outside of the standard policy at the sole discretion of I9VPS management, depending on the circumstances. Such exceptions are rare and evaluated on a case-by-case basis.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact our support team:

• Email: [email protected]
• Website: i9vps.net

I9VPS – Fair and Transparent Refunds